Technical Account Mgr – Buenos Aires

Fortinet, Inc. está com vaga(s) de emprego para Technical Account Mgr – Buenos Aires em Buenos Aires

Cargo:

Technical Account Mgr – Buenos Aires

Job Duties and Responsibilities

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinars or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, perform tests to upgrade customer devices in a lab environment and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up on technical cases and manage expectations until case closure
• Conduct weekly status conference calls with customers to report on the status of open issues and projects
• Conduct quarterly reports for managed accounts
• Work closely and provide direct technical email and phone support to customers in the LATAM Region
• Analyze support requests and complete requests for information and documentation
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results

Job Skills

• Minimum of five years relevant professional experience, preferably in the network industry
• Strong network security and routing experience
• Exceptional customer service orientation and strong communication skills
• CCNA, CCNP, CCIE, and/or CISSP certifications are a plus
• Proficient with MS Word, PowerPoint, and Excel
• Scripting and Windows server application experience
• Willingness to travel
• Advanced English proficiency

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