Service Operations Analyst – São Paulo

Lenovo está com vaga(s) de emprego para Service Operations Analyst – São Paulo em São Paulo

Cargo:

Service Operations Analyst – São Paulo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Description and Requirements

The Service Operations Analyst will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates ideally with experience in the following disciplines:

Order Management

• Processing orders for new devices, and re-deploying existing devices
• Support the device forecasting process
• Order Management – Order to Install process
• Oversee configuration of Desktop, Laptop and Tablet devices
• Monitor and manage the inventory levels
• Utilize Order Management tools

Account Management

• Manage the service lifecycle of deployed devices
• Creation of customer invoices
• Well versed in Purchase Order administration

Service Management & Productivity Improvement

• Experience in an Account Operations environment
• Manage incidents and requests from clients
• Facilitate a resolution to any technical escalations
• Prepare documentation to track and report on SLA performance
• Identify and support initiatives to improve client service delivery
• Build solid working relationships with partners & suppliers

Client Experience

• Interact with the clients
• Facilitate an answer to any queries associated with their aligned contract(s)
• Be on top of any issues within their customer environment
• Demonstrate an obsession to maximize client satisfaction levels

Position Requirements

• 1-2 years project coordination experience, ideally in a services environment
• Fluent in English
• Experience with ticketing tools (preferably ServiceNow & SAP)
• Skilled in Excel / Reporting
• Persistent, detail oriented, able to multitask
• Must have a good attitude towards learning, and implementing change

If you require an accommodation to complete this application, please

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