Kyc Team Leader – São Paulo

Kaizen Gaming Group está com vaga(s) de emprego para Kyc Team Leader – São Paulo em São Paulo

 

Cargo:

KYC Team Leader – São Paulo

Requisitos:

KYC Team Leader

Client Operations

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

The KYC Team Leader is responsible for leading a team of professionals focused on reviewing documentation needed for account and payment method verification. This role is pivotal in upholding the trustworthiness of our operations and providing excellent service to our customers.

As a Payments & Fraud Team Leader you will:

• Monitor workload and efficiently allocate the internal capacity
• Monitor quantitative and qualitative KPIs and provide relevant feedback
• Provide training and support to KYC agents
• Monitor system and automation performance
• Review and update KYC processes and policies, ensuring compliance with regulatory requirements and industry standards
• Identify pain points, work in process improvement and optimization
• Undertake ad-hoc projects assigned by Compliance
• Collaborate with other departments to ensure seamless KYC operations
• Stay updated on regulatory requirements and industry best practices related to KYC, ensuring compliance with relevant regulations and guidelines
• Collaborate with the Technology and Product teams to continuously improve existing verification flows

What you will bring:

• Proven experience in implementing KYC procedures preferably in the iGaming industry or related sector
• Excellent leadership and team management skills
• Excellent organizational and communication skills
• Strong analytical and problem-solving skills
• Familiarity with relevant regulatory frameworks and compliance requirements in the iGaming industry
• Strong interpersonal skills, with the ability to collaborate effectively across departments and cultures
• Excellent attention to detail and a commitment to maintaining the integrity of the company’s operations
• Good knowledge of Microsoft Office/Google Suite
• Good verbal and written communication in English

Location

Hybrid way of working

A buddy will support you with your onboarding

Private health insurance for you & your family

Monthly meal allowance

Unlimited access to Udemy & continuous training

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Salário:

A combinar

Benefícios:

indefinido