Implementation Consultant – Servicenow – São Paulo

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Implementation Consultant – ServiceNow – São Paulo

Job Overview:

We are seeking a highly skilled ServiceNow Implementation Consultant with a strong background in back-office workflow automation and modernization. The ideal candidate will have extensive experience in designing, implementing, and optimizing ServiceNow solutions to streamline back-office operations such as Legal, Finance, IT, and other corporate services. This role involves working closely with stakeholders to identify process inefficiencies, leverage ServiceNow capabilities, and deliver sustainable, scalable solutions that optimize business operations.

Key Responsibilities:

• Workflow Automation & Optimization:
  • Analyze current back-office processes and identify opportunities for automation using the ServiceNow platform.
  • Propose and implement solutions to streamline workflows and improve efficiency while eliminating complexities.
• ServiceNow Implementation:
  • Lead and participate in the design, development, and deployment of ServiceNow applications, modules, and workflows focused on back-office functions (e.g., Customer Care, Finance Operations, Procurement, Service Management, etc.).
  • Champion industry best practices and processes that scale.
• Modernization Projects:
  • Drive modernization efforts by automating legacy systems, integrating ServiceNow with other platforms, and ensuring that back-office functions leverage cutting-edge technology.
• Stakeholder Collaboration:
  • Work with department leads and other stakeholders to gather requirements, define project goals, and implement ServiceNow solutions that meet the business’s needs.
• Process Improvement:
  • Provide insights and recommendations to continuously improve operational efficiency, leveraging ServiceNow’s full capabilities.
• Training & Support:
  • Provide training to users on new processes and tools. Offer ongoing support and troubleshooting as needed.
• Governance & Compliance:
  • Ensure all ServiceNow implementations adhere to company governance, security standards, and best practices.
• Documentation:
  • Maintain thorough documentation of workflows, processes, and implementation plans.

Required Skills & Qualifications:

• ServiceNow Expertise: 2+ years of experience working with the ServiceNow platform, particularly in developing and implementing back-office workflow solutions.
• Back-Office Operations Knowledge: In-depth understanding of back-office functions and experience automating these processes.
• Process Optimization: Strong experience in business process reengineering, including continuous improvement methodologies.
• Stakeholder Management: Experience collaborating with business leaders and cross-functional teams to understand requirements and deliver results.
• Problem-Solving: Excellent analytical skills with a focus on identifying and resolving complex technical and business issues.
• Communication: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• Certifications: ServiceNow certifications (Certified Implementation Specialist, Certified System Administrator, or Application Analyst) are highly preferred.

Preferred Qualifications:

• Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or Legal Service Delivery (LSD).
• Previous experience in consulting roles, delivering solutions to a variety of clients.
• Familiarity with AI, RPA (Robotic Process Automation), or other advanced technologies to enhance workflow automation.

Development for Growth: Senior implementation consultant, Product Owner

Fortive Corporation Overview:

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

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