Customer Operations Manager (f/m/d) – São Paulo

S Immobilien Gmbh está com vaga(s) de emprego para Customer Operations Manager (f/m/d) – São Paulo em São Paulo

 

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Customer Operations Manager (f/m/d) – São Paulo

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At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise. We’re uniting over 6,500 global experts to build a scalable technology stack, including a software platform, unified electronic architecture and reliable connection to the automotive cloud. Our CARIDIANS are developing vehicle functions such as driver assistance systems, a next-generation infotainment platform, power electronics and charging technology, and digital services in and around the vehicle.
Our software can already be found in Volkswagen ID. models and will soon power Audi and Porsche vehicles with the E3 1.2 platform in 2024.
It's no easy task, but with experts like you, we can shape the future of mobility. Join us at CARIAD and be part of this exciting journey!

Questions about this position can be answered byMilly VWAG Blue at .

Brief Role Description

The role is responsible for leading the in-life Customer Operations functions to provide excellent customer service, brand alignment and compliance with all relevant regulatory and legal frameworks. The role owns all aspects of the delivery and development of the function in line with the company's business strategy.There is responsibility for developing customer service and for developing and executing the broader business strategy. A key objective is the consistent implementation of client strategies, policies and related procedures.The Director of Customer Operations exemplifies the value of the company and sets the standard for integrity by putting the customer at the center of everything we do, demonstrates ethical leadership in compliance and sets an example of consistency, fairness and transparency within the culture.

Possible Tasks within this role

Qualification requirements

• Empathy (interpersonal relationship)
• Customer Orientation
• Leadership
• Customer experience management
• Customer communications management
• Customer analytics
• Strategic alignment
• Brand (marketing)
• Brand management
• Compliance and ethics program
• Governance, risk management, and compliance
• Regulatory processes
• Regulatory compliance
• Regulatory requirements
• Budget planning
• Budget control

At CARIAD, we value individuality and diversity. We see great strength in our differences and can all benefit from the unique perspectives of others. We strive to employ people with diverse backgrounds who have the expertise, energy and focus to advance our mission. If you're unable to submit an application because of a disability, please contact us at .

Customer Operations Manager (f/m/d)

At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise. We’re uniting over 6,500 global experts to build a scalable technology stack, including a software platform, unified electronic architecture and reliable connection to the automotive cloud. Our CARIDIANS are developing vehicle functions such as driver assistance systems, a next-generation infotainment platform, power electronics and charging technology, and digital services in and around the vehicle.
Our software can already be found in Volkswagen ID. models and will soon power Audi and Porsche vehicles with the E3 1.2 platform in 2024.
It's no easy task, but with experts like you, we can shape the future of mobility. Join us at CARIAD and be part of this exciting journey!

Questions about this position can be answered byMilly VWAG Blue at .

Brief Role Description

The role is responsible for leading the in-life Customer Operations functions to provide excellent customer service, brand alignment and compliance with all relevant regulatory and legal frameworks. The role owns all aspects of the delivery and development of the function in line with the company's business strategy.There is responsibility for developing customer service and for developing and executing the broader business strategy. A key objective is the consistent implementation of client strategies, policies and related procedures.The Director of Customer Operations exemplifies the value of the company and sets the standard for integrity by putting the customer at the center of everything we do, demonstrates ethical leadership in compliance and sets an example of consistency, fairness and transparency within the culture.

Possible Tasks within this role

Qualification requirements

• Empathy (interpersonal relationship)
• Customer Orientation
• Leadership
• Customer experience management
• Customer communications management
• Customer analytics
• Strategic alignment
• Brand (marketing)
• Brand management
• Compliance and ethics program
• Governance, risk management, and compliance
• Regulatory processes
• Regulatory compliance
• Regulatory requirements
• Budget planning
• Budget control

At CARIAD, we value individuality and diversity. We see great strength in our differences and can all benefit from the unique perspectives of others. We strive to employ people with diverse backgrounds who have the expertise, energy and focus to advance our mission. If you're unable to submit an application because of a disability, please contact us at .

Customer Operations Manager (f/m/d)

At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise. We’re uniting over 6,500 global experts to build a scalable technology stack, including a software platform, unified electronic architecture and reliable connection to the automotive cloud. Our CARIDIANS are developing vehicle functions such as driver assistance systems, a next-generation infotainment platform, power electronics and charging technology, and digital services in and around the vehicle.
Our software can already be found in Volkswagen ID. models and will soon power Audi and Porsche vehicles with the E3 1.2 platform in 2024.
It's no easy task, but with experts like you, we can shape the future of mobility. Join us at CARIAD and be part of this exciting journey!

Questions about this position can be answered byMilly VWAG Blue at .

Brief Role Description

The role is responsible for leading the in-life Customer Operations functions to provide excellent customer service, brand alignment and compliance with all relevant regulatory and legal frameworks. The role owns all aspects of the delivery and development of the function in line with the company's business strategy.There is responsibility for developing customer service and for developing and executing the broader business strategy. A key objective is the consistent implementation of client strategies, policies and related procedures.The Director of Customer Operations exemplifies the value of the company and sets the standard for integrity by putting the customer at the center of everything we do, demonstrates ethical leadership in compliance and sets an example of consistency, fairness and transparency within the culture.

Possible Tasks within this role

Qualification requirements

• Empathy (interpersonal relationship)
• Customer Orientation
• Leadership
• Customer experience management
• Customer communications management
• Customer analytics
• Strategic alignment
• Brand (marketing)
• Brand management
• Compliance and ethics program
• Governance, risk management, and compliance
• Regulatory processes
• Regulatory compliance
• Regulatory requirements
• Budget planning
• Budget control

At CARIAD, we value individuality and diversity. We see great strength in our differences and can all benefit from the unique perspectives of others. We strive to employ people with diverse backgrounds who have the expertise, energy and focus to advance our mission. If you're unable to submit an application because of a disability, please contact us at .

Job ID: 2213

Location:

São Paulo, DE

Department: Financial Services and Insurances

Contract Type: Fixed-term

Posting Date: May 30, 2024

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